Does PetRays provide specialty consultations?
I don’t have the right equipment and can’t afford it—how do I use your service?
What are your consultation fees?
I have a modestly-sized practice. How can I afford PetRays’ services?
Should I wait until my CR or DR system is installed before I use your service?
I currently use a similar service. How do I switch to PetRays?
I read my own x-rays. Why do I need PetRays?
How will PetRays benefit my practice?
Can we advertise that we partner with PetRays?
What is the training and education of your radiologists?
Are your specialists licensed to practice in my community?
What is the expected turnaround time?
How does PetRays send reports back to my hospital?
Can I access old reports?
What technical support services are available?
What are the hours of coverage?

Does PetRays provide specialty consultations?
Yes!  The specialists at PetRays provide consultations in a number of areas, from radiology and cardiology to a wide array of internal medicine specialties; including; dermatology, ophthalmology, neurology, anesthesiology and oncology.  We also provide consultations for avian/exotic pets and small and large animals.  Our specialists are the acknowledged leaders in their fields and remain on the cutting-edge of veterinary medicine.
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I don’t have the right equipment and can’t afford it—how do I use your service?
In most cases, PetRays can work with whatever equipment you currently have in place, even plain film x-rays.  Contact PetRays today and our support team can have your clinic set-up in less than 30 minutes or less in most cases.
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What are your consultation fees?
For a full list of our consultation fees, please click here for our fee schedule and hours of coverage
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I have a modestly-sized practice. How can I afford PetRays’ services?
PetRays veterinary teleradiology service is no different than human teleradiology services.  The cost of the consult is a pass through expense paid by the patient and there are no increased costs to the clinic or hospital.  We have found that most pet owners find comfort in knowing that their pet is getting the highest quality care possible.  The modest interpretation fees are a small part of the overall cost of the visit for their beloved pet.
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What equipment do I need to get started?
If you have high speed internet and digital radiography, we can completely set your clinic up in 30 minutes or less in most cases.  If you have non-digital plain x-rays, you can also be set up in less than 30 minutes utilizing PetRays award winning proprietary software that we provide at no cost!
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Should I wait until my CR or DR system is installed before I use your service?
We can provide you the necessary information and software to start taking advantage of our services today, at no additional expense.  When the DR or CR is finally installed, our technical team will configure the connection to our system and ensure your images transmit properly and in a timely manner.
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I currently use a similar service. How do I switch to PetRays?
If you currently send your x-rays and imaging studies out for interpretation, then you are most likely ready to send to PetRays as well.  Our technical team will determine exactly what is needed.  Chances are you can be benefiting from PetRays service within 30 minutes or less.
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I read my own x-rays. Why do I need PetRays?
Veterinary specialists spend 3 or 4 years in advance training to master their specialty.  Even the most skilled veterinarians reading x-rays will have errors of omission and errors of misdiagnosis.  Often times an x-ray thought to be normal is later determined to be abnormal.  Many of the errors are significant and can dramatically affect the patient outcome.  PetRays specialists can help reduce misdiagnosis and improve the quality of care and follow-up for all patients in your practice.
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How will PetRays benefit my practice?
By partnering with PetRays, you have access to a team of board-certified veterinary specialists in fields ranging from radiology and cardiology, to neurology and oncology.  Partnering with PetRays is like having 24-hour access to a major veterinary referral center.  With our STAT service, our specialists can interpret your x-rays and imaging studies and prepare final reports and recommendations in less than 30 minutes for radiology exams and in less than 1 hour for cardiology and small animal internal medicine cases.
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Can we advertise that we partner with PetRays?
Of course!  When you consult with the specialists at PetRays, you are improving both patient care and your practice’s image.  Advertising this partnership to the local community may set you apart from other practices in your area.  Direct links to our website also are allowed.
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What is the training and education of your specialists?
All of our specialists have completed at least a three year residency in their respective fields and are board-certified.  Many of our specialists are actively involved in resident education and national and international speaking engagements.  Others have been published in leading veterinary medical journals and have authored widely-used veterinary textbooks.
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Are your specialists licensed to practice in my community?
At PetRays, we follow strict licensing requirements.  Our specialists only read exams from states in which they hold a license and/or meet state veterinary practice requirements.  If you are located outside the United States, please give us a call to see what we can do for you.  PetRays could already by providing services for other clinics in your area.
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What is the expected turnaround time?
STAT exams are guaranteed in 30 minutes or less for radiology reports and 1 hour or less for cardiology and small animal internal medicine reports.  For routine radiology and small animal internal medicine exams, turnaround time averages 3 hours.  There is an eight hour turnaround time for cardiology reports and a 24-hour turnaround time for internal medicine reports: dermatology, ophthalmology, neurology, anesthesiology, oncology, small and large animal and avian/exotic consultations.
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How does PetRays send reports back to my hospital?
Our proprietary reporting system is designed specifically for telemedicine.  Once an exam request is made, it is immediately prioritized and routed to a PetRays specialist, who evaluates the images and data and completes the report.  Our proprietary system automatically faxes and/or emails the final report back to the ordering veterinarian, clinic or hospital.  Reports can also be viewed or retrieved from any computer with internet access and can be easily uploaded into any practice management system for your convenience.
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Can I access old reports?
Yes.  We archive all reports for future reference and/or retrieval; a value-added service that few other telemedicine consultation services provide.
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What technical support services are available?
Our technical support team is available 24/7/365.
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What are the hours of coverage?
We are available 24/7/365.
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